Help Center
Get the support you need to make the most of CommuSync. Our team is here to help you succeed.
Get Support
Choose the support channel that works best for you. We're here to help 24/7.
Live Chat Support
Get instant help from our support team during business hours.
Phone Support
Speak directly with our technical experts for urgent issues.
Frequently Asked Questions
Find quick answers to common questions about our products and services.
Getting Started
How do I create a new account?
You can create a new account by visiting our signup page and following the registration process. You'll need to provide your email, company information, and choose a subscription plan.
What information do I need for setup?
For initial setup, you'll need your company details, user list, and any existing data you want to migrate. Our onboarding team will guide you through the process.
How long does implementation take?
Most implementations take 1-2 weeks depending on your requirements. We provide dedicated support throughout the process to ensure a smooth transition.
Billing & Subscriptions
How does billing work?
We offer flexible billing options including monthly and annual subscriptions. You're billed based on your selected plan and the number of active users.
Can I change my plan anytime?
Yes, you can upgrade or downgrade your plan at any time. Changes take effect on your next billing cycle, and we'll prorate any differences.
What payment methods do you accept?
We accept all major credit cards, bank transfers, and UPI payments for Indian customers. Enterprise customers can also request net payment terms.
Technical Support
How do I integrate with existing systems?
We provide REST APIs and webhooks for easy integration. Our technical team can assist with custom integrations and provide sample code.
What if I experience downtime?
We maintain 99.9% uptime SLA. In case of any issues, check our status page first, then contact support for immediate assistance.
How do I backup my data?
Your data is automatically backed up daily. You can also export your data anytime from the admin panel or request a complete backup from support.
Self-Service Resources
Explore our comprehensive resources to get the most out of CommuSync.
Emergency Support
For critical system outages or security incidents that affect business operations, contact our emergency support line immediately.
Still Need Help?
Our support team is standing by to help you with any questions or issues you might have.
Contact Support Team